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Privacy & Policy

1. Introduction

This Privacy Policy describes how SHIVAY INFOTECH and its affiliates (collectively, "SHIVAY, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website https://www.elios.ai (hereinafter referred to as the "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

2. Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us. Some of the information we may collect includes, but is not limited to, personal data provided during sign-up/registration or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address. We may also collect sensitive personal data with your consent, such as bank account or credit/debit card information, biometric information (e.g., facial features or physiological information) to enable certain features on the Platform. You can choose not to provide information by not using certain services or features on the Platform. We may track your behavior, preferences, and other information that you choose to provide. We will also collect information related to your transactions on the Platform and third-party business partner platforms. When a third-party business partner collects your personal data, their privacy policies will govern that information. We are not responsible for the privacy practices of third-party business partners, and we encourage you to read their privacy policies before disclosing any information.

If you receive an email or call from someone claiming to be SHIVAY asking for personal data like debit/credit card PIN or net-banking passwords, please do not provide such information. Report any such incidents to appropriate law enforcement agencies immediately.

3. Usage

We use personal data to provide the services you request. We will provide you the ability to opt-out of marketing uses of your personal data. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about offers, products, services, and updates; customize your experience; detect and protect us against fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis, and surveys; and as otherwise described at the time of data collection. Your access to products/services may be affected if permission is not provided.

4. Sharing

We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to services and products. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third-party service providers, logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment processors. Disclosure may be required to provide you with access to services and products, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, prevent and investigate fraudulent activities, and protect the rights and safety of our users and the public. We may disclose personal data to government agencies or law enforcement if required by law or in response to subpoenas, court orders, or other legal processes.

5. Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access or disclosure, loss, or misuse. However, transmission of information over the internet is not completely secure, and there are inherent risks. By using the Platform, you accept the security implications of data transmission over the internet and are responsible for protecting your account login and password.

6. Data Deletion and Retention

You can delete your account by visiting your profile and settings on our Platform. This action will result in the loss of all information related to your account. You may also write to us to assist with these requests. We may refuse or delay deletion if there are pending grievances, claims, or shipments. We retain personal data only as long as necessary for the purpose for which it was collected or as required by law. We may retain data to prevent fraud, future abuse, or for legitimate purposes, including anonymized data for analytical and research purposes.

7. Your Rights

You may access, rectify, and update your personal data through the functionalities provided on the Platform.

8. Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Privacy Policy. If you disclose personal data relating to other people, you represent that you have the authority to do so. You consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, and other third parties) contacting you through SMS, messaging apps, calls, and/or email for the purposes specified in this Privacy Policy. You can withdraw your consent by writing to the Grievance Officer. Your withdrawal will be processed according to the Terms of Use, this Privacy Policy, and applicable laws.

9. Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices and will notify you about significant changes as required by applicable laws.

10. Grievance Officer

Name:Samir Khokhar
Designation: Full Stack Engineer
Company: SHIVAY INFOTECH
Contact:
Phone: +916354010189
Time: Monday - Friday (9:00 - 18:00)

Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service purchased through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made within 2 days of placing the order. Cancellations may not be entertained if the orders have been communicated to sellers/merchants and they have initiated shipping, or the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.

2. We do not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the quality of the delivered product is not satisfactory.

3. In case of damaged or defective items, report to our customer service team within 2 days of receipt. The request will be entertained once the seller/merchant has verified the issue.

4. If the product received is not as shown on the site or as expected, report to customer service within 2 days. The customer service team will decide on the appropriate action.

5. For products with a manufacturer’s warranty, refer to the manufacturer’s guidelines for complaints.

Refunds approved by SHIVAY INFOTECH will be processed within 5 days.

Return Policy

We offer refunds/exchanges within 2 days from the date of your purchase. If 2 days have passed since your purchase, returns, exchanges, or refunds will not be offered. To be eligible for a return or exchange:

1. The item should be unused and in the same condition as received.

2. The item must have original packaging.

3. Sale items may not be eligible for return/exchange.

4. Only defective or damaged items are eligible for replacement.

5. Exempt categories of products/items will be identified at the time of purchase. For accepted returns/exchanges, we will notify you by email about the receipt of the returned item and the decision after quality inspection.